The rules for using DropIt.
These terms govern access to and use of the DropIt delivery marketplace.
DropIt policy draft · Last updated October 2026
Accounts
You must provide accurate information, protect access to your account, and use only the role assigned to you. You are responsible for activity performed through your account and must promptly report suspected unauthorized access.
Customer responsibilities
Customers must provide accurate pickup, drop, parcel, and contact information. Parcels must be lawful, safely packed, and within the limits communicated by DropIt. Customers must be available for required handovers and verification steps.
Partner responsibilities
Partners are independent service providers and must maintain any licences, documents, vehicle requirements, insurance, safety practices, and legal permissions applicable to their work. Partners must keep delivery information confidential and follow the delivery workflow.
Payments, cancellations, and misuse
Quotes, fees, payment status, cancellation outcomes, and refunds are shown through the platform and may depend on the delivery stage and applicable policy. Do not use DropIt for unlawful activity, prohibited goods, harassment, fraud, false information, or attempts to interfere with platform security.
Platform availability
DropIt may modify, suspend, or restrict features for maintenance, safety, legal compliance, fraud prevention, or operational reasons. Delivery outcomes may also be affected by traffic, weather, location accuracy, partner availability, and events outside DropIt’s control.