Clear outcomes when plans change.
Refund eligibility depends on the payment status, delivery stage, cancellation reason, and applicable law.
DropIt policy draft · Last updated October 2026
When a refund may apply
A refund may be considered when a payment succeeds but the delivery cannot be provided, when DropIt or an assigned partner cancels for an operational reason, or when a duplicate or incorrect charge is confirmed.
When a refund may not apply
A refund may be reduced or unavailable where a delivery was completed, a customer was unavailable, parcel information was inaccurate, the parcel violated the terms, or costs were incurred before a customer cancellation. The specific outcome is determined from the delivery and payment record.
How to request one
Contact DropIt through the platform with the delivery and payment reference, the reason for the request, and any supporting details. Approved refunds are sent through the original payment method where possible and may take additional time to appear under the payment provider’s process.