We’re here to resolve issues.
Use this process for unresolved service, privacy, account, payment, or partner-related concerns.
DropIt policy draft · Last updated October 2026
Step 1: Contact support
Start with the Contact option in the footer or the support flow available in the platform. Include your registered phone number, delivery or payment reference, a clear description, and the outcome you are requesting. Do not include passwords, OTPs, or full payment credentials.
Step 2: Escalate
If the initial response does not resolve the matter, reply to the same support thread and mark it as a grievance. Keeping one reference thread helps DropIt preserve the history and route the issue to the appropriate operations, privacy, or finance team.
Response
DropIt will review the available records and communicate the next step or resolution. Response timing may depend on the nature of the issue, third-party payment investigations, and information needed from you.