Questions, answered.
A quick guide to the most common DropIt questions.
DropIt policy draft · Last updated October 2026
What is DropIt?
DropIt is a marketplace for local deliveries. Customers create delivery requests and independent partners can accept suitable opportunities.
How do I sign in?
Choose Customer or Delivery partner on the home page, enter your phone number, request a login code, and verify the code. Admin access is provided through the separate operations console.
How is the price calculated?
The platform calculates a quote from the delivery details and active pricing configuration. The final amount and applicable conditions are shown before confirmation.
Can I cancel a delivery?
Cancellation availability and any resulting charge depend on the delivery stage and the applicable policy. Open the delivery and use the cancellation action when it is available.
How do I get support?
Use the in-platform support flow and include the relevant delivery or payment reference. See the Contact and Grievance pages for more guidance.